About Our Staff
Rick Cohen – Owner
Our mission at Home Care Assistance is to change the way the world ages. We do that by developing innovative programs, awareness campaigns and educational resources that promote healthy longevity for seniors and advance our mission. Our Balanced Care Method™ approach to aging based on the scientifically studied lifestyle choices of the longest—and healthiest—living population on Earth emphasizes healthy nutrition, physical and mental exercise, and a purposeful and calm lifestyle. Moreover, it helps promote optimal quality of life and contributes to longer, happier and more productive lives for older adults. I am very proud to be part of the only home care solution that emphasizes active caregiving and improved lives. We also are the only company in Wisconsin that specializes in live-in care, which allows older adults to remain forever at home. We opened our business with a goal of setting a higher standard of excellence in home care for older adults. We strive to be a company that listens to the desire of our clients and responds to the needs of their families as well. Today, our clients and their families tell us we are on target.
Jenni Cialdini, CSW – Client Care Manager
Jenni comes to HCA with 15 + years experience in various senior care facilities and service organizations. It was while working at a Skilled Facility that Jenni found the best care was preventative care in the home. She brings her knowledge of senior care and patient care to Home Care Assistance in the hope of helping people stay in their home. She focuses on conducting in-depth client assessments and providing ongoing care management which includes continual communications with Clients, families, and Caregivers. “I am honored to be a part of this dynamic team and helping serve the senior community as a part of the Home Care Assistance family”
Dawn Jacques, CSW – Care Manager
Dawn has been in social work for 21 years. About 7 years ago I began working with the elderly in a continuing care campus in Columbus, Ohio. In 2009, I moved back to Wisconsin and took a job as a Family Care Case manager and then as Director of Social work for a highly regarded Continuing Care Community on the eastside of Milwaukee. I hope to bring to our clients the peace of mind and comfort of knowing that with the support they need, they will be well cared for and can live independently and age in place.
Brenda holds a Bachelor’s degree in Social Work with a minor in Psychology from the University of Wisconsin – Eau Claire and is also a Certified Social Worker through the State of Wisconsin. Having 23+ years of experience assisting adults in long term care and rehab facilities, she joined HCA to realize the greatest reward of being able to help clients live as independently as possible in the comfort and privacy of their own home for as long as possible. This success is achieved by helping clients discover their full potential and being able to help families navigate through the vast array of community resources. My commitment to all of our clients is to provide top of the line care management and support throughout the duration of our care.
Tiffany Kossow – Employee Care Manager
At Home Care Assistance we always want to be sure that our clients are pleased with our carefully selected Caregivers. I work alongside our Care Management team to ensure the best match caregiver for each client. Together, our Care Management team & our Staffing Team monitor our Caregivers to make sure they deliver the proper care & meet client expectations. In addition, I also insure that our “We Will Be There” guarantee is honored. We are on call 24/7, so if a Caregiver calls in sick, no matter the hour, one of Staffing Team will be on the phone to fill the assignment with a qualified, experienced substitute so our client won’t be left wondering, “Where’s my Caregiver?.”
Dawn joined the HCA family in September of 2015 and works passionately in Employee Care. She came to us with a background in homecare as she managed and scheduled for another agency and brings with her an education in Medical Assistance and Healthcare Administration. Dawn is devoted to assisting our caregivers with their schedules and is proud of the work our HCA caregivers provide to our clients. Dawn advocates for caregivers’ needs while ensuring they are matched with a client to best fit their background and experience. Dawn is a great support to all caregivers and will do all she can to ensure client and caregiver satisfaction.
Heather McCabe – Employee Care Specialist
Heather joined the Home Care Assistance team in April, 2013 as the Staffing Assistant. Heather brings with her a background in social work and experience working as a caregiver and as a program supervisor supporting individuals with developmental disabilities. Heather is passionate in helping others succeed and supports HCA’s mission to change the way the world ages. Heather works closely with Tiffany to meet all caregiver scheduling needs, helps bring new highly qualified caregivers on board, and assists caregivers in completing elective Home Care Assistance University courses and credits to further their education. Heather is excited to support our caregivers and clients and looks forward to helping our caregivers continue to succeed in their roles.
Terry Fetherston – Office Manager
Terry has been a part of HCA since Day 1. She wears many hats including being responsible for invoicing and accounts receivables. Terry assists with many behind-the-scenes activities including recruitment, training, and retention of Caregivers. She also ensures that qualified Caregivers with the necessary skills and personalities are ready at a moments notice to assist our clients.
Cyndi Mantey, BS, MA – Staffing/Employee Care
I joined the HCA team in 2014, bringing many years of experience working in the homecare and healthcare fields. In previous endeavors, I worked as a Certified Nursing Assistant and in a home with mentally disabled individuals. I returned to school and got my diploma as a Medical Assistant; working for almost 6 years in a medical office. Always striving for more and trying to better myself and my education, I returned to school to earn my Bachelors of Science Degree in Psychology from Upper Iowa University. One of the most important things I witnessed in regards to the elderly is, by allowing the elderly to stay in their own environments and stay near to what is familiar to them…. they tend to thrive so much more. When the routines and environments they have been used to for years are disturbed, it tends to make them feel like they don’t have a sense of belonging and at times are unhappy. With ‘in-home care’, your loved one can stay in an environment that they are happy, familiar with and can thrive in.
I joined the HCA team because their mission is to assist seniors to age in place. And I support this 100%.